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COVID-19 Update – April 17th

An important update for our residents and families.

Dear residents and families of Golden Life Villages,

These are unprecedented times. The arrival of COVID-19 is the most significant health crisis that we have witnessed as a seniors health and care provider. We have worked tirelessly to keep COVID-19 away from our Villages. On a daily basis we meticulously comb through all of the information received from our governing health authorities in both British Columbia and Alberta to ensure that we are up to date with the latest guidelines and mandated orders.

As promised, we are dedicated to keeping you and your families up to date with our procedures, protocols, and what is happening at our Villages throughout this pandemic. Over the past several weeks, we have implemented all of the recommended precautions and necessary preventative measures to maintain the safety of our residents and staff and continue to do so. Yesterday, however, we have a single confirmed case of COVID-19 affecting one staff member at one location, Kootenay Street Village in Cranbrook, BC. This staff member is now at home on self-isolation. Our risk exposure to residents at that Village is assessed to be low and currently there are no residents showing symptoms. We will continue to be vigilant and monitor this closely.

At this time no other Golden Life Village has any reported cases.

In addition to our heightened protocols we are working closely with Interior Health and are following their recommendations to ensure we are doing everything possible to reduce the chance of transmission and keep our residents and team members safe and healthy.

This is a difficult time for us all. We are grateful to those staff who have risen to the occasion and are committed to the care and well-being of our residents during this challenging time.

If you have any questions for our teams in this time please call our dedicated COVID-19 hotline at (866) 466-0852 or email to help us leave our Village phone lines open for health personnel. If you must leave a message we will get back to you in 24 hours.


Celeste Mullin
Vice President